Changed your mind about a product? No worries, we got you covered. Unwanted items purchased from us can be returned within 14 days. Simply login to your account and follow the returns procedure.
Faulty items can be returned either for a full refund or replacement within the first 30 days. Depending on the product, we will either provide a returns label for you or refund the shipping cost once it is back with us (up to a maximum of £5 per kilo).
Over the 30 days period, your are covered by our one year warranty and will be repaired or replaced. You need to ship the product back to us in such cases. If a repair or replacement is not possible or is uneconomical, a refund will be offered but a deduction may be made depending on the length of time used.
If you are unlucky and receive a faulty product, our customer services team is ready to help. Simply provide as much information as possible about the fault and they will get you started with the warranty process. We aim to resolve all warranty repairs and replacements within 2 weeks.
Weekdays: 9:00am - 5:30pm
Saturday: 10:00am - 4:00pm
We are closed on Christmas Day, Boxing Day
and New Year's Day
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